Refund policy

30-Day Return & Refund Policy

At Illuminails, we hope you love your purchase. If you change your mind, you may request a return within 30 days of receiving your order, subject to the eligibility conditions below.

This policy does not affect your statutory consumer rights.

Return Eligibility

To be eligible for a change-of-mind return:

• The item must be unused, unworn and in its original condition.
• All components, accessories and original packaging must be included.
• Any hygiene seal must remain intact and unbroken.
• Proof of purchase is required.
• You must contact us before returning the item.

For health and hygiene reasons, press-on nails and other sealed beauty or personal-care products cannot be returned once their hygiene seal has been removed or broken, unless the item is faulty, damaged or incorrect.

Items returned without prior authorisation may not be accepted.

How to Request a Return

To request a return, email hello@illuminails.com within 30 days of receiving your order. Please include:

• Your order number
• The item you wish to return
• The reason for the return
• Photographs where the item is damaged, defective or incorrect

If your return is approved, we will provide the return address and instructions. Please do not send products back before receiving return authorisation.

Change-of-Mind Return Costs

For change-of-mind returns, including ordering the wrong style or size, the customer is responsible for the return postage cost.

We do not include prepaid return labels in our parcels. We recommend using a tracked postal service, as we cannot be responsible for returns lost or damaged in transit.

Original delivery charges will be refunded only where required by applicable consumer law. If you selected an enhanced or express delivery service, any refund of delivery charges may be limited to the cost of the least expensive standard delivery option offered.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If an item is damaged, defective or incorrect, contact us promptly at hello@illuminails.com with your order number and clear photographs of the item and packaging.

Where we confirm that an item is damaged, defective or incorrect, Illuminails will provide an appropriate remedy and cover reasonable return costs where a return is required.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to your original payment method without undue delay and no later than 14 days after we receive the returned goods or acceptable evidence that they have been sent back, where applicable.

Your bank or card provider may require additional time to process and display the refund.

We do not charge a restocking fee.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, please return the eligible item for a refund and place a new order.

Non-Returnable Items

The following cannot be returned for change-of-mind reasons:

• Press-on nails or other beauty and personal-care products whose hygiene seal has been removed or broken
• Used, worn or altered products
• Custom-made or personalised products
• Gift cards

Sale items remain covered by the same statutory consumer rights as full-price items. They may be returned when otherwise eligible under this policy.

UK and European Consumer Cancellation Rights

If you are a consumer in the United Kingdom or European Union, you generally have the right to cancel an eligible online purchase within 14 days of receiving it without giving a reason.

After notifying us of your cancellation, you must return the eligible goods without undue delay and within 14 days.

You are responsible for the direct cost of returning change-of-mind goods unless we agree otherwise or the goods are faulty, damaged or incorrect.

The cancellation right does not apply to sealed goods that are unsuitable for return for health or hygiene reasons once the seal has been removed or broken, or to other goods excluded under applicable law.

Nothing in this policy limits your statutory rights concerning faulty, damaged, misdescribed or otherwise non-conforming goods.

For return or refund enquiries, contact:

Email: hello@illuminails.com
Website: https://illuminails.com